職位描述
你是否具有國際經驗和全球視野，有志在一個真正國際化的平臺上領略世界風云變化激蕩的力量與魅力？
你是否具有英語、安全、司法、國際關系、差旅等相關背景，愿意學以致用，投身一個全新的專業領域：差旅安全？
你是否想練就眼觀六路、耳聽八方，同時做七件事的超人本領？如果你感覺自己是塊multitasking的料，不妨加入我們。
你是否時常會有扭轉乾坤、救人于危難的夢想？我們沒法把你變成仗劍天涯的俠客，但可以為你提供化險為夷、解危濟困的手段。
你是否是一個動久思靜，靜久思動的矛盾體？我們為你提供動靜咸宜的職業軌跡。
你是否擔心工作變成單調的重復，激情在內心枯萎？我們承諾你每天都有新刺激。
你是否還在為選擇國企還是外企而苦惱？我們比世界500強更接地氣，比很多外企更中國化，比很多國企更國際化。不管你喜歡什么樣的企業，我們總有一面合適你。
如果你對上述問題的回答為是，國際SOS的的差旅風險協調專員職位堪稱為你量身定制。
國際SOS是全球領先的醫療和安全援助公司。加入我們，你將成為國際差旅安全建議和解決方案的精英團隊成員，為全球客戶提供服務。
A. Overall Purpose of the Job
The Travel Coordinating Specialist (TCS) is responsible to provide day-to-day delivery of high quality written and verbal Mandarin and English language security and crisis management advice and consultancy services to travellers, expatriates and corporate security/HR/risk managers on a routine basis and in response to emergencies. The TRSC will assist in the translation and coordination of translation work of all materials from English to Mandarin and Mandarin to English.
B. Key Responsibilities
Client Support
Together with the Client Liaison Director (China) to man the China Security Desk as required to coordinate the delivery of security services in China including the provision of advice to clients by phone and email, the activation of providers in support of clients and the evacuation of members during a crisis
Develop and maintain close interaction with clients through the provision of advice and assistance and supporting client visits to the Assistance Centre(s). Provide briefings to visitors as part of the visit program. Build confidence in clients through effective delivery and knowledge of regional threat issues
Consistently keep track of case statistics by updating and maintaining the internal case log sheet.
Ensure customer feedback, positive and negative, is captured through the appropriate channels. Maintain awareness of the regional security situation through monitoring our Security Online reports and open sources and through daily interaction with the Regional Security Centre
Deliver Personal Travel Security Awareness Training (PTSAT) sessions to clients in Mandarin or English to ensure they are aware of the services available to them through membership and that they are appropriately prepared to travel
Assist in the delivery of other types of consultancy service to clients as required
Assist in the development and maintenance of internal Country Assessments and Concept of Operations (CONOPS) within the APAC region
Assist in the translation and coordination of translation work of security reports, marketing materials, operational documentation and other information from English to Mandarin and Mandarin to English
Information & Assessments
Scan for, report and escalate security or disruption issues affecting business travellers in line with global reporting thresholds and guidance from Regional Security Information Manager (RSIM) and Coordinating Security Information Manager (CSIMs)
Support the development of our information services by providing input and support to the RSIM, CSIMs and Editors, ensuring that corresponding country and city guides are reviewed as required
Operational Support
On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients
In specific circumstances, be ready to deploy at short notice as part of an Incident Management Team to support clients in crisis situations
Business Development support
Assist business development through support to key client meetings and events as required
Assist in the localization of products and solutions
Personal Development
Build thorough understanding of current events affecting regional / global business travel learn the approach to providing written and verbal travel advice and briefs to clients
To become fully conversant with and follow all systems and procedures required by the Client Liaison Director (China) and RSC APAC, Regional Security Manager Operation and Regional Security Information Manager
To attend regular training courses relating to the work of the Regional Security Centre and other wider security related training as agreed with line management.
C. Job Profile
Required Skills and Knowledge
